UX design from strategy to delivery

From a visual arts background, I entered the digital industry as a web designer.

Over time I expanded my skills into information architecture, digital marketing, team leadership, and user experience (UX) design.

I thrive on working across the full design cycle, from building the business case and aligning stakeholders, to prototyping and seeing products through to launch.

Enhancing the retirement experience

Improving digital containment and reducing assisted service reach

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Streamlining the design cycle

Moving all UX work in-house for agile development of a new product

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Scaling for enterprise products

Adapting a digital platform to accommodate its first commercial insurance offering

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Improving user productivity with self-service

Introducing claims functionality to the member portal

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