UX from strategy to delivery

I'm a UX strategist and designer with 15+ years of experience creating digital products and orchestrating seamless omnichannel experiences across financial services, e-commerce, and tech.

I've worked across the full design cycle: from building the business case and aligning stakeholders, to hands-on prototyping, and delivery. I've led cross-functional teams, shaped design systems, and delivered measurable outcomes in regulated environments.

Bringing both strategic thinking and design craft to every project, I thrive in collaborative, customer-focused environments where a great user experience is a shared priority.

Enhancing the self-serve retirement experience

Increasing digital self-service by 33% and reducing assisted service by 30%

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Bringing UX in-house

Streamlining the design cycle to launch a new Term Life product on time and on budget

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Expanding for commercial products

Launching cyber insurance without disrupting the experience for life and health products

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Taking claims from paper to digital

Delivering a fully self-serve member portal

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